New Ln, Gainsborough Rd, Newark NG23 7HY 01522 779193

Privacy Policy

Last updated: January 2024

Who We Are

This website is operated by Nottinghamshire Nature Lakes, New Ln, Gainsborough Rd, Newark, Nottinghamshire NG23 7HY. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any questions about this policy or your personal data, you can contact us at [email protected] or by telephone on 01522 779193.

What Data We Collect

We may collect and process the following personal data:

  • Contact form submissions: your name, email address, telephone number (if provided) and the content of your message, when you use the contact form on this website.
  • Season permit applications: your name, address, telephone number and email address, when you apply for a fishing permit by post or in person.
  • Website usage data: technical information such as your IP address, browser type, pages visited and time spent on the site. This data is collected automatically and does not identify you personally.

We do not collect any special category data (such as health information, religious beliefs or political opinions).

How We Use Your Data

We use the personal data we collect for the following purposes:

  • To respond to your enquiries and messages sent through our contact form
  • To process season permit applications and manage permit records
  • To keep you informed of changes to opening hours, site rules or other matters relevant to your visit (only where you have given us your contact details for this purpose)
  • To improve our website and understand how visitors use it

Our lawful basis for processing your data is legitimate interest (responding to your enquiries and managing our business) and, where applicable, your consent.

Cookies

This website uses only essential cookies required for the basic functioning of the site. We do not use tracking cookies, advertising cookies or third-party analytics cookies.

If we introduce any non-essential cookies in the future, we will update this policy and provide you with a clear way to consent to or refuse their use.

Third Parties

We do not sell, rent or share your personal data with third parties for marketing purposes.

We may share your data with the following third parties where necessary:

  • Website hosting provider: to host and serve this website. They may process technical data (such as IP addresses) as part of providing the hosting service.
  • Law enforcement or regulatory bodies: if required by law or to protect our legal rights.

Data Retention

We keep your personal data only for as long as is necessary for the purpose it was collected:

  • Contact form messages: retained for up to 12 months after your enquiry has been resolved, then securely deleted.
  • Season permit records: retained for the duration of the permit and up to 2 years afterwards for our records.
  • Website usage data: retained in anonymised form and not linked to any individual.

Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: you can request a copy of the personal data we hold about you.
  • Right to rectification: you can ask us to correct any inaccurate or incomplete data.
  • Right to erasure: you can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
  • Right to restrict processing: you can ask us to limit how we use your data.
  • Right to data portability: you can request that we transfer your data to another organisation in a structured, commonly used format.
  • Right to object: you can object to the processing of your personal data where we are relying on legitimate interest.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. Our website uses HTTPS encryption to secure data transmitted between your browser and our server.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk